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1.How to order samples from VENUSOP?
          The way to process sample order is: we will issue proforma invoice (P/I) immediately after receiving buyer's order request, buyer confirm that all the details on the P/I are correct, then pay according to the payment term on the P/I, we will send out samples in 7 working days after we received payment.
 
2.Does VENUSOP accept small order?
Yes, VENUSOP accept small orders, even 1pcs.
 
3.What if we found the sample is inferior quality?
VENUSOP guarantee good quality LED light, VENUSOP will refund if the samples failed or found to be inferior quality.
 
4.How to pay Jingliang?

For small order (less than US$1000) or sample order, please pay us via Papal or Western Union.

For large orders, we would like to recommend T/T; We usually collect 40% of total amount as deposit, and collect the balance before shipment, please send us the copy of remittance slip once the payment is done, so we can check with our bank and confirm to you once the payment arrive Jingliang account.

 

5.Is it safe to buy LED light from VENUSOP ?


          VENUSOP own a 10000 square meters factory in Dongguan, customer can check anything they need to make sure the deal is safe. We accept on-sit visit and pre-shipment inspection, customer can assign 3rd party (like SGS/Intertek/BV) to check the quality during order production. All our products have a 2-year warranty.
 
6.Lead time

          Lead time of large order is 15 working days after receiving deposit; 

          Lead time of sample orders is 7 working days after we receive payment.

 
7.How long can I get samples?
Usually buyers will receive samples in 8 working days (5 working days to processing samples, 3 working days to ship the samples by UPS/DHL/FedEx/EMS)
 
8.Why does VENUSOP need 5 working days to prepare samples?
Usually we will need 1-3 days to make samples, then we will do 48hours (2 days) to do aging test for all LED light, to make sure quality is OK.
 
9.Does VENUSOP accept OEM orders?
Sure! We have 7 years OEM experience in LED bulbs(E14 LED bulb, E26 LED bulb, E27 LED bulb, MR16 LED bulbs, GU10 LED bulbs, GU5.3 LED bulbs), LED tubes(T5 LED tubes, T8 LED tubes, T10 LED tubes) and LED auto light.
 
10.How to ship your order?

We usually ship small order by air. There are many international couriers for your option, such as DHL, FedEx, UPS and China EMS. If you already have account with DHL, UPS or other couriers, you can advise us in advance and we can send the goods under your account.

We usually ship large orders by sea. In general, the ocean shipment will spend more days than by air. So the shipping way is subject to your demand in advance. And customs clearance paperwork and procedures will be handled by the forwarder. In case of any additional documentation, Jingliang will assist the forwarder with it as much as possible.

 

11.How to track your order during shipment?
For small order shipped by international courier (UPS/DHL/FedEx/EMS), SUNDOPT will send you tracking No. after samples went out, you can check the order status on courier's website. For Large orders shipped by sea, you can check with your shipping agent.
 
12.Warranty statement

This warranty statement is valid for All LED lights(include LED tube, LED bulb, LED ceiling light, LED PAR lamp, LED panel light,LED panel light,LED grow light) manufactured by Jingliang Lighting. (Jingliang)

Jingliang product has a 2-year warranty from the date of shipment from Jingliang Lighting factory, product failure within this period which are related to defective material and/or workmanship will be repaired or completely replaced free of charge to customer.

Excluded from warranty claims is the normal degradation of LED light output over time. Damage of the products through inappropriate or negligent handling can not be claimed under warranty conditions. Freight, handling, insurance charges for sending defective products back to Jingliang must be paid by customers, while freight, handling, insurance charges for sending the repaired/replaced product back to customer will be paid by Jingliang.

Products sending back request must be confirmed by Jingliang before shipment, customer must prepare corresponding documents (for China custom clear use) under Jingliang guidance. Jingliang has the right to reject any unconfirmed product-return.

Jingliang will not be liable for incidental or consequential losses or damages to any nature, including but not limited to lost profits or commercial loss, to the fullest extent that those losses or damages can be disclaimed by law.

 
13.What is the difference between EXW and FOB Dongguan or Shenzhen?

EXW Shenzhen means buyers collect orders at Jingliang factory, buyers afford all the expense from Jingliang factory to buyers'place, buyers need to do custom clearance with china customs. If buyers have shipping agent (forwarder) in China, they can close the deal under EXW Dongguan. If not, we would like to recommend FOB Shenzhen.

We usually quote based on EXW Dongguan,

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